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Help Center

Find answers, troubleshoot issues, and learn how to get the most out of Select27.

Getting Started

Get up and running with Select27 in five steps:

  1. 1Create your account and verify your email
  2. 2Complete company onboarding
  3. 3Activate your first modules (CRM, Finance, HR)
  4. 4Invite team members and set permissions
  5. 5Ask Solomon AI for help anytime

Frequently Asked Questions

Select27 is an AI-first SaaS platform that combines ERP, CRM, HR, and Finance into a single integrated workspace. Instead of juggling multiple disconnected tools, you get one platform with 27 modules, all powered by Solomon AI to help you configure, operate, and grow your business.

Sign up for an account, verify your email, then complete the onboarding wizard. The wizard walks you through company setup, module activation, and team invitations. You can also ask Solomon AI for guidance at any step.

Select27 includes 27 core modules: CRM, Finance, HR, Projects, Supply Chain Management, Payroll, Banking, Tax, Treasury, Revenue Recognition, Invoicing, Expenses, Budgeting, Procurement, Inventory, Manufacturing, Warehouse, Quality Control, R&D, Compliance, Audit, Analytics, Reporting, Documents, Workflows, Integrations, and Administration.

Solomon is Select27's built-in AI assistant, powered by advanced language models. It is woven into every module and can help you with tasks like generating reports, answering questions about your data, configuring settings, drafting emails, and troubleshooting issues, all through natural language conversation.

Yes. All data is encrypted in transit with TLS 1.3 and at rest with AES-256 encryption. We use containerized tenant isolation so your data is completely separated from other customers. Our infrastructure is GDPR-native by design, with regular security assessments and access controls.

All primary infrastructure is hosted on Hetzner servers in Germany, within the European Union. This ensures compliance with EU data residency requirements and GDPR regulations. AI processing via Anthropic's API is covered by Standard Contractual Clauses.

Select27 offers monthly and annual subscription plans. Billing is managed securely through Stripe. You can view your current plan, update payment methods, and download invoices from Settings > Billing in your dashboard.

Yes. Go to Settings > Members to invite team members by email. Select27 features role-based access control with granular permissions, so you can define exactly what each team member can see and do across all 27 modules.

SAML-based Single Sign-On (SSO) is available on Business and Enterprise plans. This allows your team to authenticate using your existing identity provider such as Okta, Azure AD, or Google Workspace.

All modules support data export in CSV and JSON formats. Navigate to any module, use the export function in the toolbar, and choose your preferred format. You can also use the REST API for programmatic data access.

Select27 integrates with Stripe for payment processing, banking feeds for transaction imports, email services for notifications, and provides a comprehensive REST API for custom integrations. More integrations are added regularly.

The fastest way to get help is through Solomon AI, available 24/7 in your dashboard. For issues that require human assistance, email us at support@select27.com and our team will respond within one business day.

Yes. Every new account gets a 14-day free trial with full access to the entire platform, including all 27 modules and Solomon AI. No credit card is required to start your trial.

When your 14-day trial ends, you will be prompted to choose a subscription plan. If you choose not to subscribe, your account will be paused but your data is retained for 90 days, giving you time to decide or export your data.

You can cancel your subscription at any time. Go to Settings > Billing > Change Plan and select "Cancel Subscription." Your access continues until the end of your current billing period, and your data is retained for 90 days after cancellation.

Troubleshooting

Can't log in

Reset your password via the forgot-password page. Check your spam folder for the verification email. If the problem persists, clear your browser cookies and try again.

Modules not loading

Try switching to a different browser or opening an incognito/private window. Clear your browser cache, check your internet connection, and refresh the page.

Not receiving emails

Check your spam or junk folder first. Verify that your email address is correct in Settings > Profile. If emails are still missing, contact support@select27.com.

Solomon AI not responding

Refresh the page and try again. If the issue continues, check your internet connection. Solomon may occasionally take a moment during high-demand periods.

Need to change your plan

Go to Settings > Billing > Change Plan. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.

Contact Us

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Documentation

Guides, API reference, and module walkthroughs

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Email Support

Our team responds within one business day

support@select27.com